During my tenure at Mark43, I focused on designing our 911 Computer Aided Dispatch (CAD), a product actively used to dispatch over 20,000 emergency calls every day.
In partnership with product and engineering, I created research-informed solutions that supported multiple user groups across devices. Over time, my impact grew from individual features to supporting the entire organization as a design leader.
Product Design
Case Studies
Create and Search for Entities
We built a search and add workflow that creates better data and more contextual awareness for emergency response.
Adapting a Design System
I enabled the design and engineering teams to adapt a new design system by auditing and redesigning components to fit product needs.
Rules Engine for Fire Response
Our team built a rules engine for fire departments to set up the most efficient responses for any emergency scenario.
Other Deliverables
Aside from designing features, I’ve created many other kinds of deliverables for for the product, design, and engineering teams:
Advising technical intiatives
Process and onboarding documentation
Solutioning Workshops
Design talks
Team retrospectives